Tilbury Town


Tilbury Town station
St Andrews Road
RM18 7BJ

Ticket office

Monday to Friday: 5:10 AM to 7:15 PM
Saturday: 6:15 AM to 7:30 PM
Sunday: 8:10 AM to 4:15 PM

Station details


​​Tilbury Town - Tilbury Riverside (For Gravesend Ferry)

Ensign Bus 99 runs from Tilbury Town (Platform 1 side) to connect with the Gravesend Ferry.

Tilbury - Gravesend Ferry Tickets

Tickets marked "TILBRY & GRAVESND" are valid for the bus between Tilbury Town and Tilbury Riverside and on connecting rail services at Gravesend, but are not valid for the Ferry itself.

Separate ferry fares must be paid on board the ferry. More details can be found on the Thurrock Council website.​​​​​​​

General information

Station Operator: CC
Station Code: TIL
Staffing Level: partTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: c2c

Passenger services

Lost Property Contact Available: No
Phone number: 03457 44 44 22
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday - Friday, 08:00 - 20:00

Saturday, Sunday, Public Holidays 09:00 - 16:00.

Closed Christmas Day and Boxing Day

0345 744 4422 (option 3, followed by option 3)


Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:

The Accessible toilets are located on Platform 1.

The National key toilets can be accessed from the front of station; these toilets are operated by a RADAR key.

Waiting Room: No

Car parking

Car parking: No


Cycle Storage Availability: Yes
Sheltered: no
Spaces: 8
Type: Stands
Location: Outside station entrance to platforms 1 & 2
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail replacement buses in both directions depart from bus stops outside entrance to platform 2

Taxi Rank: Yes
Taxi Rank Note:


Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here


Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

Customer Service Staff

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: Access from the front of station. This can be accessed using a radar key.
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Lifts are available from street level to both platforms 

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Outside station entrance to platforms 1 & 2

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:45 AM to 8:30 PM
Saturday 6:15 AM to 8:30 PM
Sunday 7:15 AM to 4:30 PM
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 10/08/2022 08:05:21