London Waterloo East station
On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and 16:00 and 19:30.
There is a taxi rank at the Cab Road exit from Waterloo Main station.
Note: There is no ticket office at Waterloo East, full ticket office facilities are available in Waterloo Main station.
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Southeastern
Lost Property Contact Available:
0345 322 7021
This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points:
Customer Help Points Note:
On platforms and overbridge
Passenger Information Systems:
Station Buffet Note:
Coffee shops and Selecta vending machines
Telephones (Cards & Coins):
Platform B and C - Available during staffing hours
Waiting Room Note:
Heated waiting room on Platform B and C Only available when staff present
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
Bus alighting point in Sandell Street.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Public Telephones Note:
Public telephones are not wheelchair accessible
Accessible Toilets Note:
Platforms B and C - Available during staffing hours
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Waterloo East is only through use of lift at Waterloo Main. Ramps access to the platforms is steep. There is no ticket office. Full ticket office facilities available in Waterloo Main station.
There is an entrance from Southwark underground station but this involves either steps or an escalator.
There is also a step only access available from the Sandall Street entrance onto the overbridge connection between Waterloo East and Waterloo main stations.
Taxis and direct road access only available from Waterloo main station which is connected via ramps and an overbridge to Waterloo East station.
Accessible Taxis Note:
Accessible Black Cabs are available from the taxi rank adjacent to the Cab Road exit from Waterloo Main station.
Accessible Ticket Machines:
Accessible Ticket Machines Note:
On overbridge from Waterloo Main station
Impaired Mobility Set Down:
Staff Help Available:
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point is the Southeastern gateline as you enter London Waterloo East from Waterloo Main station. This is located on the upper level of the station, or you can use the help point.
The information in this document was generated 06/07/2022 22:13:43