Winchester

Address

Winchester station
Station Hill
Winchester
SO23 8TJ

Ticket office

Monday to Friday: 6:30 AM to 8:30 PM
Saturday: 6:00 AM to 7:30 PM
Sunday: 7:00 AM to 8:30 PM

General information

Station Operator: SW
Station Code: WIN
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway
Ticket Office Note:

In both booking halls

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points: Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Shops: Yes
Shops Note:

Marks and Spencer in the booking hall on Platform 2. (closed since March 2020.)

Station Buffet: Yes
Station Buffet Note:

Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.
Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.
Vending machines on both platforms offering snacks and cold drinks.

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Toilets are closed at 2030. The toilets are located on both platforms. The National key toilets are located on Platforms 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
Waiting Room: No
Waiting Room Note:

A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.

Car parking

Car parking: Yes

Main Car Park and Decked Car Park

Spaces: 411
Annual Charge: £1379.00
Daily Charge: £9.30
Monthly Charge: £138.90
Off Peak Charge: £3.50
Three Monthly Charge: £416.70
Weekly Charge: £46.20
Car Parking Contact Available: No
Website: Go to website
Note:

Weekend ticket available from 1200 Friday £7.90

Off Peak from 1600 Monday to Saturday

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 286
Type: Compound
Location:

Platform 1 car park, platform 2

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Station Hill Bus Stop

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms. Access to Platform 1 (for trains towards London and Reading) is via ramp (1:18, 25m) from car park, drop-off etc.
Access to Platform 2 (for trains towards Southampton and Portsmouth) is step-free from forecourt (NB forecourt slopes away at 1:10).
Platform 2 night gate has short 1:8 ramp.
Access between platforms is via footbridge with lifts (available 24 hours), through subway (stepped) or via the street (745m, some narrow pavements and steep gradients)

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:45 AM to 11:00 PM
Saturday 5:45 AM to 11:00 PM
Sunday 6:30 AM to 11:00 PM
Staff Help Available Note:

Staff help available until 23:00 daily

Assisted Travel:

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 23:00 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 23:00 please wait by the Assisted Boarding Point on the platform/s boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Meeting point for assistance - gateline or platforms. Assisted Boarding Point on platforms after staffing hours.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.

The information in this document was generated 07/07/2022 03:56:55