Ticket buying & collection
In both booking halls
Please contact our Customer Service Centre on 0345 6000 650
Help points are available on all platforms
Marks and Spencer in the booking hall on Platform 2. (closed since March 2020.)
Platform 2 - Costa Coffee offering hot and cold drinks, light snacks.
Platform 1 - Destino coffee shop offering hot and cold drinks, light snacks, hot breakfast food in the A.M. Pumpkin Café offering hot and cold drinks, light snacks, some baked goods. Also offers Newspapers and magazines.
Vending machines on both platforms offering snacks and cold drinks.
A heated waiting room is located on Platform 2. The seating complies with the Code of Practice.
Main Car Park and Decked Car Park
Weekend ticket available from 1200 Friday £7.90
Off Peak from 1600 Monday to Saturday
Platform 1 car park, platform 2
Station Hill Bus Stop
Information to plan your onward journey is available in a printable format here
Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms. Access to Platform 1 (for trains towards London and Reading) is via ramp (1:18, 25m) from car park, drop-off etc.
Access to Platform 2 (for trains towards Southampton and Portsmouth) is step-free from forecourt (NB forecourt slopes away at 1:10).
Platform 2 night gate has short 1:8 ramp.
Access between platforms is via footbridge with lifts (available 24 hours), through subway (stepped) or via the street (745m, some narrow pavements and steep gradients)
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Saturday 5:45 AM to 11:00 PM
Sunday 6:30 AM to 11:00 PM
Staff help available until 23:00 daily
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 23:00 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 23:00 please wait by the Assisted Boarding Point on the platform/s boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Meeting point for assistance - gateline or platforms. Assisted Boarding Point on platforms after staffing hours.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
The information in this document was generated 07/07/2022 03:56:55