Woolwich Arsenal

Address

Woolwich Arsenal station
Woolwich New Road
Woolwich
SE18 6EU

Ticket office

Monday to Friday: 5:40 AM to 8:05 PM
Saturday: 6:10 AM to 8:05 PM
Sunday: 6:40 AM to 9:10 PM

Station details

Alerts

From Monday 1 March, access to the over-bridge at Woolwich Arsenal from Platform 1 will be closed to allow refurbishment to take place. The work is expected to take a week, so passengers will need to enter and exit the station via the side gate through the car park to get to and from Platform 1

General information

Station Operator: SE
Station Code: WWA
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 4
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: dry cleaner
Station Buffet: Yes
Station Buffet Note: Coffee shop
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Platform 1- Available during staffing hours
Waiting Room: No
Waiting Room Note: On Platform 1

Car parking

Car parking: Yes
Name: Station Car Park
Operator: Saba Park Solutions UK Limited
Spaces: 110
Annual Charge: £1076.50
Daily Charge: £6.00
Monthly Charge: £103.40
Off Peak Charge: £5.40
Six Monthly Charge: £605.90
Three Monthly Charge: £307.50
Weekly Charge: £27.30
Car Parking Contact Available: No
Phone number: 03301 235 247
Website: Go to website
Note:

From 1st June - new off peak evening rate (after 18:00) - £1.50

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 8
Type: Stands
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Outside of the station 

Taxi Rank: Yes
Taxi Rank Note:

There is a taxi rank right outside the station 

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Platform 1- Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: This station has step free access to all platforms - Step free access to both platforms via lifts from the DLR station. Stepped access to both platforms via booking hall and station overbridge. Step free access from Car Park to Platform 1 via side gate with call device.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis (Black cabs) are available from the taxi rank. 

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: in booking hall
Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 24 hours
Staff Help Available Note: Assistance/Help available from station staff from First to Last trains.
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  There are no staff on the trains that call at this station that can assist.The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

The information in this document was generated 27/02/2021 11:55:57