Ticket buying & collection
Please contact our Customer Services Department on 0345 6000 650
Refreshments available April to September
Toilets located on Platform. Only open in the Summer Months
Waiting Room located on the platform. Only open in the Summer Months
Station Car Park
Weekend tickets available from 1000 Friday £4.00
Bank Holiday rate £1.50
During planned engineering work and unplanned disruption, rail replacement buses will use the following bus stops
Main road bus stops.
To Sandown and Shanklin- Bus stop by the Wheatsheaf Inn car park
To Ryde - Bull ring bus stop.
Information to plan your onward journey is available in a printable format here
Step-free access category B1
Step-free access to Ryde bound platform. Ramped walking route, c. 130m to get to Shanklin bound platform.
A step-free path is provided between the station entrance and platform 2 (trains towards Sandown, Lake and Shanklin) which requires users to cross the line via a railway crossing. For your safety, wheelchair and mobility scooter users (or if you just require longer to cross the line for any reason), must use the yellow phones at the crossing to contact the signaller for permission to cross the line. You should aim to be at the station 10-15 minutes before the departure of a train to Sandown, Lake or Shanklin to ensure you have plenty of time to cross the line. Please be aware that if you arrive later than this, for your own protection, safety procedures mean that it may not be safe for you to cross the line until after the train has departed.
This station does not have any Customer Information Screens or a PA system to announce train services from this station.
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here
Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.
Meeting point for assistance - Assisted Boarding Point on platforms.
A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.
The information in this document was generated 6/10/2023 2:29:51 PM