Birmingham New Street


Birmingham New Street station
Station Street
B2 4QA

Ticket office

Monday: 5:15 AM to 9:00 PM
Tuesday: 5:15 AM to 9:00 PM
Wednesday: 5:15 AM to 9:00 PM
Thursday: 5:15 AM to 9:00 PM
Friday: 5:15 AM to 9:00 PM
Saturday: 5:15 AM to 9:00 PM
Sunday: 8:00 AM to 9:00 PM

General information

Station Operator: NR
Station Code: BHM
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

On the main concourse next to WH Smiths

Passenger services

Lost Property Contact Available: No
Phone number: 0330 024 0215
Website: Go to website
Ticket Gate: Yes
Customer Services:

Luggage received from terminated trains at Birmingham New Street only

Customer Help Points: Yes
Customer Help Points Note:

Available at Customer Reception and station floorwalkers

Station facilities

ATM Machine: Yes
ATM Machine Note: ATM machines are located on the paid concourse
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note:
  • Boots located on the main concourse, before the ticket barrier  
  • Camden Food located beyond the ticket barrier 
  • Costa located beyond the ticket barrier next to Platform 5b escalator 
  • Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 
  • M&S Food located on the main concourse 
  • Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 
  • The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 
  • W H Smith located on the main concourse, before the ticket barrier
Station Buffet: Yes
Station Buffet Note: Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

These are located between:

  • Platforms 2 - 3a (Blue Lounge)
  • Platforms 10 - 11a (Yellow Lounge)
  • Platforms 10 - 11b (Red Lounge)
Waiting Room: Yes
Waiting Room Note: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

Car parking

Car parking: Yes

Short Stay Car Park

Operator: APCOA Parking (UK) Limited
Spaces: 38
Car Parking Contact Available: No
Phone number: 0345 077 4224
Website: Go to website

For car park charges see

Parking at New Street station 


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 58
Type: Stands
Cycle Storage CCTV: Yes

Other transport

Taxi Rank: Yes
Taxi Rank Note:

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

For more information visit Traintaxi

Bus Service: Yes
Bus Service Note:

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.


For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.


Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

Floorwalkers are available to assist all customers

Accessible Public Telephones: No
Accessible Public Telephones Note:

Located opposite Network Rail Reception on the main concourse

Accessible Toilets: Yes
Accessible Toilets Note:

Close to Platforms 1A and 12A and Platforms 10 and 11B

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Accessible Taxis: No
Accessible Taxis Note:

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit Traintaxi

Accessible Ticket Machines: No
Accessible Ticket Machines Note:

Staff available to assist where required.

Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

Alternatively, please contact Passenger Assist of the relevant train operator:

  • West Midlands Railway - 0800 024 8998
  • Avanti West Coast - 0800 0158 123
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 7:30 AM to 11:59 PM
Staff Help Available Note:

Journey Care assistance is available prior to travel via the relevant Train Operator:

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 01/07/2022 23:29:34