Bury St Edmunds

Address

Bury St Edmunds station
Station Hill
Bury St Edmunds
IP32 6AD

Ticket office

Monday to Friday: 5:45 AM to 6:15 PM
Saturday: 6:50 AM to 5:30 PM
Sunday: 8:15 AM to 4:00 PM

General information

Station Operator: LE
Station Code: BSE
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help points available on the concourse, and on platforms 1 and 2.

Station facilities

ATM Machine: Yes
Baby Change: No
Seated Area: Yes
Shops: Yes
Shops Note:

Barbers

Station Buffet: Yes
Station Buffet Note:

Coffee shop on platform 2,

vending machine

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets including the accessible (radar key) toilets are located on Platform 2. They are open during staffing hours only
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 23
Daily Charge: £4.20
Per Hour Charge: £1.00
Weekly Charge: £16.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 24
Type: Compound
Location:

At station entrance and on both platforms

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Substitute bus services stop at the Bus stop on station forecourt

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Bury St Edmunds is a PlusBus location click here to see the PlusBus map

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to both platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:45 AM to 6:15 PM
Saturday 6:50 AM to 5:30 PM
Sunday 8:15 AM to 4:00 PM
Staff Help Available Note: Assistance at this station is provided by station staff during operational hours or an onboard member of staff during train operating hours. Booking is recommended
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 19/09/2021 03:04:04