Basildon

Address

Basildon station
Station Way
Basildon
SS16 5XY

Ticket office

Monday to Friday: 5:15 AM to 9:00 PM
Saturday: 5:15 AM to 9:45 PM
Sunday: 6:45 AM to 8:45 PM

Station details

Alerts

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.

General information

Station Operator: CC
Station Code: BSO
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: c2c

Passenger services

Lost Property Contact Available: No
Phone number: 03457 44 44 22
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday - Friday, 08:00 - 20:00

Saturday 09:00 - 16:00

Sunday 09:00 - 16:00

Christmas Day and Boxing Day: CLOSED

0345 744 4422 (option 3, followed by option 3)

contact@c2crail.co.uk

Customer Help Points: Yes
Customer Help Points Note: Help points are located on each platform.

Station facilities

ATM Machine: Yes
ATM Machine Note: Adjacent to main entrance
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note:

"Station News" in the Booking Hall

Station Buffet: Yes
Station Buffet Note:

Drinks available at Station News. 

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
Waiting Room: No

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 36
Type: Stands
Location: Outside front of station towards Bus station
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Buses pick up on Station Way near the taxi ranks. Turn left out of main entrance and proceed under the railway, buses will be straight ahead. 

Taxi Rank: Yes
Taxi Rank Note:

Located on Station Way, turn left out of main entrance and proceed under the railway. Rank is located straight ahead.

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: Located in booking hall. This can be accessed using a radar key.
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step free access is available to both platforms via lifts

Accessible Taxis: No
Accessible Taxis Note:

Operated by local companies. Pre-booking advised.

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 9:00 PM
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 07/07/2022 03:43:35