Broxbourne

Address

Broxbourne station
Station Approach
Broxbourne
EN10 7AW

Ticket office

Monday to Friday: 6:15 AM to 8:15 PM
Saturday: 7:15 AM to 6:45 PM
Sunday: 8:15 AM to 5:45 PM

General information

Station Operator: LE
Station Code: BXB
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note: Passport Photo Booth
Station Buffet: Yes
Station Buffet Note: Cold drinks vending machine Food vending machine
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Toilets including accessible (radar key) toilets are located on the over bridge and open during staffing hours.
Waiting Room: No
Waiting Room Note:

On the over bridge

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd
Spaces: 531
Annual Charge: £1400.00
Daily Charge: £10.00
Monthly Charge: £140.00
Off Peak Charge: £7.00
Three Monthly Charge: £400.00
Weekly Charge: £40.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 52
Type: Wheel Racks
Location: Station forecourt and behind the station building
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Substitute bus services stop on the station forecourt

Taxi Rank: Yes
Taxi Rank Note:

Taxi rank at station front

Bus Service: Yes
Bus Service Note:

Hertfordshire buses operate from outside the station. Broxbourne is a PlusBus location click here to see the PlusBus map

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Note:

Station staff can provide help and advice on ticket purchase, assistance to and from the platforms and boarding / alighting and with a ramp. Booking is recommended but turn up and go available.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 06/07/2022 05:09:23