Canterbury East

Station Operator:

SE

Station Code:

CBE

Staffing Level:

fullTime

CCTV:

Yes

Oyster Pre Pay:

No

Oyster Validator:

No

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

No

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

Lost Property Contact Available:

Yes

Phone number:

0345 322 7021

Website:

Ticket Gate:

Yes

Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:

Yes

Customer Help Points Note:

On platform

ATM Machine:

Yes

ATM Machine Note:

front of station

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

No

Shops Note:

newspapers

Station Buffet:

Yes

Station Buffet Note:

Coffee shop and Selecta vending machines

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

Platform 2 - Available during staffing hours

Waiting Room:

No

Waiting Room Note:

Heated waiting room on both platforms Only available when staff present

Car parking:

Yes

Operator:

APCOA Parking

Spaces:

144

Annual Charge:

£731.40

Daily Charge:

£4.40

Monthly Charge:

£66.70

Off Peak Charge:

£3.70

Six Monthly Charge:

£403.40

Three Monthly Charge:

£201.00

Weekly Charge:

£19.50

Car Parking Contact Available:

No

Phone number:

0330 333 9232

Website:

Note:

Cycle Storage Availability:

Yes

Sheltered:

yes

Spaces:

46

Type:

Stands

Location:

Platform 2

Cycle Storage CCTV:

No

Location for rail replacement services:

Taxi Rank:

Yes

Taxi Rank Note:

Bus Service:

Yes

Bus Service Note:

Accessible Booking Office Counter:

Yes

Accessible Booking Office Counter Note:

Counters can be raised or lowered to suit all customers

Accessible Public Telephones:

No

Accessible Public Telephones Note:

Accessible Toilets:

Yes

Accessible Toilets Note:

Platform 2 - Available during staffing hours

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.

Accessible Taxis:

No

Accessible Taxis Note:

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

Impaired Mobility Set Down:

No

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 6:00 AM to 10:00 PM
Saturday 6:00 AM to 10:00 PM
Sunday 7:00 AM to 10:00 PM

Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.