Canterbury East

Address

Canterbury East station
Station Road East
Canterbury
CT1 2RB

Ticket office

Monday to Friday: 6:10 AM to 8:20 PM
Saturday: 6:10 AM to 8:20 PM
Sunday: 7:30 AM to 7:00 PM

General information

Station Operator:
SE
Station Code:
CBE
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators:
Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

On platform

Station facilities

ATM Machine:
Yes
ATM Machine Note:

front of station

Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Shops Note:

newspapers

Station Buffet:
Yes
Station Buffet Note:

Coffee shop and Selecta vending machines

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

Platform 2 - Available during staffing hours

Waiting Room:
No
Waiting Room Note:

Heated waiting room on both platforms Only available when staff present

Car parking

Car parking:
Yes

Station Car Park

Operator:
APCOA Parking
Spaces:
144
Annual Charge:
£745.50
Daily Charge:
£4.60
Monthly Charge:
£68.70
Six Monthly Charge:
£415.50
Three Monthly Charge:
£206.90
Weekly Charge:
£20.10
Car Parking Contact Available:
No
Phone number:
0330 333 9232
Website:
Go to website
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
46
Type:
Stands
Location:

Platform 2

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Replacement bus stop in Station Road East, opposite the station entrance.

Taxi Rank:
Yes
Taxi Rank Note:

front of station

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

Counters can be raised or lowered to suit all customers

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:
Yes
Accessible Toilets Note:

Platform 2 - Available during staffing hours

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

The Ticket Vending Machines's can only be accessed when the station building is open as they are in the booking hall

Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:00 AM to 10:00 PM
Saturday 6:00 AM to 10:00 PM
Sunday 7:00 AM to 10:00 PM
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 12/3/2023 9:49:38 AM