Chadwell Heath

Address

Chadwell Heath station
Station Road
Chadwell Heath
RM6 4BU

Ticket office

Monday to Friday: 5:10 AM to 6:40 PM
Saturday: 5:10 AM to 6:00 PM
Sunday: 7:10 AM to 2:40 PM

General information

Station Operator:
XR
Station Code:
CTH
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
No
Travelcard:
Zone 5
Oyster Comments:
<p>Oyster cards can only be purchased at the ticket machine.</p><p>Zone 5</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators:

Passenger services

Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)

Customer Help Points:
Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Station facilities

ATM Machine:
No
ATM Machine Note:

Located by the ticket office

Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
Yes
Waiting Room:
Yes
Waiting Room Note:

  • An accessible waiting room with automatic door opening is located on Platform 3.

  • The waiting room is open from first train to last train

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
No
Sheltered:
Yes
Spaces:
0
Type:
Racks
Location:

Cycle stands on platform 3

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement bus services will depart from:

Wangeu Road, Bus Stop F, for both Westbound and Eastbound services

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Transport for London Buses operate from outside the station.

 Information to plan your onward journey is available in a printable format here.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

An accessible toilet is located inside the Ticket Hall. This toilet is operated with a radar key.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

  • Accessibility Category A. This station has step-free access to all platforms

  • Staff ramp assistance is always available.

  • Accessible seating is available on platforms 3&4.

  • Wheelchairs available from first to last train.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Note:

Staff are available to assist from the first to last train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 6/2/2023 6:02:05 AM