Colwyn Bay


Colwyn Bay station
Princes Drive
Colwyn Bay
LL29 8DF

Ticket office

Monday to Friday: 6:15 AM to 7:15 PM
Saturday: 6:15 AM to 6:20 PM
Sunday: 9:30 AM to 4:30 PM

General information

Station Operator: AW
Station Code: CWB
Staffing Level: partTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: Yes
Phone number: 03333 211 202
Website: Go to website
Ticket Gate: Yes
Customer Services: Contact our Customer Relations team directly via the customer webform at
Customer Help Points: Yes
Customer Help Points Note:

Ticket Office only

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Waiting Room: No
Waiting Room Note:

on each platform

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 76
Daily Charge: £4.50
Weekly Charge: £18.00
Car Parking Contact Available: No
Phone number: 03450 507 080
Website: Go to website

Visit for parking prices. 


Cycle Storage Availability: Yes
Sheltered: no
Spaces: 10
Type: Stands
Location: At the front of the station
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

At the station car park

Taxi Rank: Yes
Taxi Rank Note:

At the front of the station

Bus Service: Yes
Bus Service Note:

Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit


Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: Category A.

Step free access is available from the station car park and a footbridge with lifts connects both platforms. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website:

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

The ticket machine is available during ticket office opening hours.

The ticket machine takes cash, debit and credit cards. 

The ticket machine is next to the booking office.

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday 6:15 AM to 10:14 PM
Tuesday 6:15 AM to 10:14 PM
Wednesday 6:15 AM to 10:14 PM
Thursday 6:15 AM to 10:14 PM
Friday 6:15 AM to 10:14 PM
Saturday 6:15 AM to 10:14 PM
Sunday 11:15 AM to 6:15 PM

The information in this document was generated 20/09/2021 09:07:31