Diss station
Station Road
IP22 4HN

Ticket office

Monday to Friday: 6:05 AM to 7:25 PM
Saturday: 7:15 AM to 3:20 PM
Sunday: 9:00 AM to 6:25 PM

Station details


Please note - the step free access ramp on the Norwich-bound (arrivals from Colchester/Ipswich/London) platform goes from the platform into a privately owned car park which is currently closed. Therefore out of staffing hours there is no step free access to this platform. 

General information

Station Operator: LE
Station Code: DIS
Staffing Level: partTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note:

Coffee shop (0600-1400, Monday-Friday, 0800-1400 Saturday)

Vending machine

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets including an accessible (radar key) toilet is located on platform 1
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 326
Annual Charge: £1152.00
Daily Charge: £7.50
Monthly Charge: £115.00
Off Peak Charge: £5.00
Three Monthly Charge: £329.00
Weekly Charge: £30.00
Car Parking Contact Available: No
Website: Go to website


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 36
Type: Lockers

On platform and on forecourt

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Substitute bus services stop in station car park

Taxi Rank: No
Bus Service: No


Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

This station has step free access to both platforms HOWEVER, PLEASE NOTE, it is a long walking route from ticket office to the Norwich bound platform if you can't use the stepped footbridge between platforms. There is a shorter route via a barrow crossing across the track which can only be used with staff assistance, please allow plenty of time for your journey.

This station is a category B2 station according to ORR station classification system https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday 5:00 AM to 10:15 PM
Tuesday 5:00 AM to 10:15 PM
Wednesday 5:00 AM to 10:15 PM
Thursday 5:00 AM to 10:15 PM
Friday 5:00 AM to 10:15 PM
Saturday 5:00 AM to 10:15 PM
Sunday 7:00 AM to 10:15 PM
Staff Help Available Note: Assistance at this station is provided by a member of platform staff during the hours below. Outside of these hours on board train staff will provide assistance. Booking is recommended
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 26/09/2021 13:51:54