Dullingham

Address

Dullingham station
Station Road
Dullingham
CB8 8UP

Station details

Alerts

Customers are advised that very few train services are scheduled to use Platform 1 at this station, with the vast majority of services (towards both Cambridge and Ipswich) using Platform 2. Please check the departure screen at this station to ensure that you are waiting on the correct platform.

General information

Station Operator: LE
Station Code: DUL
Staffing Level: unstaffed
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Customer Help Points: Yes
Customer Help Points Note:

Help points at this station can be found at the following location(s):

  • Platform 2 (for trains towards both Cambridge and Ipswich), behind the ticket machine and in between the signal box and the level crossing gates, fixed to the grey post beneath the customer information screen

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens
Shops: No
Station Buffet: No
Telephones (Cards & Coins): No
Toilets: No
Waiting Room: No

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd
Spaces: 12
Daily Charge: £3.00
Car Parking Contact Available: No
Phone number: 0345 050 7080
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 28
Type: Wheel Racks
Location:

There are two cycle shelters, with a total of 28 wheel racks, located in the station car park.
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Rail replacement bus services stop near the station entrance, either side of the level crossing. Customers requiring accessible rail replacement transport are advised to use Newmarket, Cambridge, or Cambridge North stations.
Taxi Rank: No
Bus Service: No

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: No
Step Free Access: No
Step Free Access Note:

This station has step free access to both platforms from Station Road, with approximately 10-15 metres between the two entrances which are either side of the level crossing. However the height and width of the platforms at this station make it unsuitable for a boarding ramp.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.
Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Note:

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight (but not ramp assistance - see the step-free access note below)
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using the Help Point at this station

Assistance meeting point is on the platform.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 18/08/2022 22:19:28