Ticket buying & collection
In the Travel Centre
Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse.
There is a Customer Information Point in the Main Concourse opposite the main departure boards.
Located on concourse Located by the ticket office
Wide range of shops Passport Photo Booth
Coffee shop Public House/Bar Food outlet (Seating available)
New Street: Long Stay
Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
Buses pick up from Market Street, which is a right turn out of the station.
Buses drop off at the bus stop on Jeffrey Street, close to the Leonardo Hotel.
Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
All ticket office windows are DDA complaint with lowered ledges for disabled passengers.
No lowered counter
Available in part on the main concourse during Station Opening times
At entrance to Public Toilets
There is step free access to all parts of the station with lifts and escalators giving access to the platforms
Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
- LNER - 03457 225 333
- Avanti West Coast - 03453280253
- ScotRail - 0845 6015 929
Saturday 4:00 AM to 12:45 AM
Sunday 6:00 AM to 12:45 AM
Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 12/3/2023 11:51:58 AM