Enfield Lock

Address

Enfield Lock station
Ordnance Road
Enfield
EN3 6HA

Ticket office

Monday to Friday: 6:15 AM to 1:10 PM
Saturday: 7:10 AM to 2:00 PM
Sunday: Unavailable

General information

Station Operator:
LE
Station Code:
ENL
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 6
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Shops:
No
Station Buffet:
Yes
Station Buffet Note:
Coffee kiosk
Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
No

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
no
Spaces:
6
Type:
Stands
Location:

On the approach to Platform 1

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:
Not served by rail replacement- diversionary route available
Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

London buses operate from outside the station

Accessibility

Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station has step free access to both platforms via the level crossing on Ordnance Road and approximately 50 metres apart.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis:
No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:15 AM to 1:10 PM
Saturday 7:10 AM to 1:40 PM
Sunday Unavailable
Staff Help Available Note:
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (6 miles north) for trains to Cambridge and Stansted Airport. Tottenham Hale (6 miles south) for London. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 1/31/2023 5:02:50 PM