Folkestone Central

Address

Folkestone Central station
Station Approach
Folkestone
CT19 5HB

Ticket office

Monday to Friday: 5:00 AM to 6:00 PM
Saturday: 5:00 AM to 6:00 PM
Sunday: 7:10 AM to 4:40 PM

General information

Station Operator:
SE
Station Code:
FKC
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

In booking hall

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Buffet and Selecta vending machine

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

Platform 1 - Available during staffing hours

Waiting Room:
Yes
Waiting Room Note:

Heated waiting rooms on platforms only available when staff are present

Car parking

Car parking:
Yes

Station Car Park

Operator:
APCOA Parking
Spaces:
70
Annual Charge:
£698.00
Daily Charge:
£4.00
Monthly Charge:
£67.00
Six Monthly Charge:
£383.50
Three Monthly Charge:
£196.40
Weekly Charge:
£18.20
Car Parking Contact Available:
No
Phone number:
0330 333 9232
Website:
Go to website
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
58
Type:
Stands
Location:

front of station, by car park

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

 Bus stop outside of the station (exit station, walk down the slope and turn right. Bus stop is just beyond the bridge)

Taxi Rank:
Yes
Taxi Rank Note:

There is a taxi rank situated near the front of the station

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:
Yes
Accessible Toilets Note:

Platform 1 - Available during staffing hours

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A. This station has step free access to all platforms - Step free access via lift or steep ramps from main entrance.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

In the booking hall

Impaired Mobility Set Down:
Yes
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point . There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 6/2/2023 2:54:56 AM