Grays Details

Address

Grays station
High Street
Grays
RM17 6NQ

Ticket office

Monday to Friday: 4:30 AM to 6:00 PM

Saturday: 6:00 AM to 6:00 PM

Sunday: 7:15 AM to 5:00 PM

Station details

Alerts

The ticket office opening times at this station have been amended due to the Coronavirus pandemic. You can find the current opening times here.

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Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to the station.

General information

Station Operator:

Station Code:

GRY

Staffing Level:

partTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Yes

Smartcard Issued:

Smartcard Validaton:

Yes

Oyster Comments:

<p>Oyster top-up is only available from the self-service ticket machines</p><p><a href="http://ticketstoplocator.tfl.gov.uk/LocationLocator/" title="">The nearest Oyster Ticket Shop that can issue a new Oyster Card is Dave's News, 81 High Street, Grays. RM17 6NX.</a></p>

Oyster Topup:

Yes

Prepurchase Collection:

Yes

Smartcard Topup:

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators:

Ticket Office Note:

Platform 1 booking hall and Platforms 2/3 entrance

Passenger services

Lost Property Contact Available:

Phone number:

03457 44 44 22

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Monday - Friday, 08:00 - 20:00

Saturday - Sunday, 09:00 - 16:00

Public Holidays, 09:00 - 16:00

Closed Christmas Day and Boxing Day

0345 744 4422 (option 3, followed by option 3)

contact@c2crail.net

Customer Help Points:

Yes

Station facilities

ATM Machine:

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

Yes

Shops Note:

Newspaper kiosk in booking hall on platform 1

Station Buffet:

Yes

Station Buffet Note:

Coffee shop located on platform 1

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

The toilets are located on Platform 1.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Waiting Room:

Car parking

Car parking:

Yes

Station Car Park

Operator:

National Car Parks Ltd

Spaces:

168

Annual Charge:

£1,270.00

Daily Charge:

£8.40

Monthly Charge:

£127.00

Per Hour Charge:

£1.00

Three Monthly Charge:

£369.00

Weekly Charge:

£33.00

Car Parking Contact Available:

Phone number:

0845 050 70 80

Website:

Go to website

Note:

Please note that the Off Peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday. Saturday and Sunday rates apply to Bank Holidays. Premier Reserved Parking - £1,624.00 for an Annual Ticket

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

Type:

Stands

Location:

At entrance to station car park and on Crown Road near to bus stops

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

Exit the station via platforms 2/3 and turn left onto Crown Road:

- If travelling towards Rainham/Upminster/London, use bus bay 1

- If travelling towards Tilbury/Southend, use bus bay 8

Taxi Rank:

Yes

Taxi Rank Note:

Yes, located on Crown Road adjacent to exit from platforms 2/3

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:

Accessible Booking Office Counter Note:

Customer Service Staff

Accessible Public Telephones:

Accessible Toilets:

Yes

Accessible Toilets Note:

Platform 1. This can be accessed using a radar key.

Induction Loop:

Yes

Wheelchairs Available:

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

There are no lifts at the station, but step free access is available from Station Approach to platform 1 and Crown Road to platforms 2/3

Accessible Taxis:

Accessible Ticket Machines:

Yes

Impaired Mobility Set Down:

Yes

Impaired Mobility Set Down Note:

Outside either entrance on Station Approach or Crown Road

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 5:00 AM to 8:00 PM

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 6/2/2023 3:52:11 PM