Hanwell

Address

Hanwell station
Campbell Road
Hanwell
W7 3EB

Ticket office

Monday to Friday: 5:40 AM to 12:20 PM
Saturday: 6:30 AM to 1:00 PM
Sunday: Unavailable

Station details

Alerts

The lifts are out of order between street level and platform 3 at Hanwell station.

A queuing system will become operational at this TfL station if it becomes busy and social distancing becomes difficult to achieve. Please seek out station staff for further assistance.

General information

Station Operator: XR
Station Code: HAN
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: No
Travelcard: Zone 4
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: TfL Rail
Ticket Office Note:

Station Entrance Campbell Road

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: No
Customer Services: Please call our Customer Services Centre on 0343 222 1234  (Service and network charges may apply. See tfl.gov.uk/terms for details)
Customer Help Points: Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:

Located on platform 3 inside the waiting room.

Male and Female toilets located on Campbell road entrance. (please ask staff for key accesses)

Waiting Room: No
Waiting Room Note:
  • Accessible waiting rooms with automatic door opening are located on platforms 2&3.
  • The waiting rooms are open from first to last train.

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Type: Stands
Location:

Cycle storage is located at both entrances to the station.

Cycle Storage CCTV: Yes

Other transport

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:
  • Accessibility Category A. This station has step-free access to all platforms
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3&4.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Note: Staff are available to assist from first to last train
Assisted Travel: We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 17/09/2021 19:39:09