Hayes & Harlington


Hayes & Harlington station
Station Road

Ticket office

Monday to Friday: 6:10 AM to 7:10 PM
Saturday: 8:00 AM to 6:00 PM
Sunday: 9:30 AM to 7:10 PM

Station details


A queuing system will become operational at this TFL station if it becomes busy and social distancing becomes difficult to achieve. Please seek out station staff for further assistance.

To protect our colleagues and customers from the spread of COVID-19 we have reduced the ticket office opening times. The ticket office will be open between

  • 06:10-19:10 Mon
  • 06:10-10:00 and 16:00-19:10 Tue-Fri
  • 08:00-18:00 Sat
  • 08:00-19:00 Sun

From Friday 24th May 2020 there will be a reduced amount of parking spaces. This is to allow station improvement work to take place.

Due to on-going Crossrail Station refurbishment works, the ticket office has moved to a temporary location on station approach road.

General information

Station Operator: XR
Station Code: HAY
Staffing Level: partTime

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: No
Travelcard: Zone 5
Oyster Comments: Nearby shop sells Oyster cards.
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Great Western Railway, TfL Rail
Ticket Office Note:

The ticket office has temporarily relocated to the north side of station due to Crossrail works

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: No
Customer Services: Please call our Customer Services Centre on 0343 222 1234  (Service and network charges may apply. See tfl.gov.uk/terms for details)
Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: No
Shops: No
Station Buffet: No
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note:

Located by the temporary ticket office off platform 4. Toilets are locked, please contact a member of staff for assistance.

Waiting Room: Yes
Waiting Room Note:

Platform 3 

Car parking

Car parking: Yes
Car Parking Contact Available: No
Website: Go to website


Cycle Storage Availability: Yes
Sheltered: no
Type: Stands
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Bus stop E and L outside station entrance(both directions)

Click here for map

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here


Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

There are currently NO Hight Adjustable Ticket Office Counters due to the temporary ticket office.

Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note:

There is no step free access at this station 

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Note: Staff are available to assist from the first to last train.
Assisted Travel: We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 18/05/2021 07:05:23