Hartlepool

Address

Hartlepool station
Station Approach
Hartlepool
TS24 7ED

Ticket office

Monday to Friday: 7:00 AM to 1:30 PM
Saturday: 7:00 AM to 1:30 PM
Sunday: Unavailable

General information

Station Operator:
NT
Station Code:
HPL
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators:
Ticket Office Note:

On main platform near exit

Accepts cards only

Passenger services

Lost Property Contact Available:
No
Phone number:
08002006060
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

08002006060

Customer Help Points:
No
Customer Help Points Note:

none

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

These toilets are available during ticket office opening hours using a RADAR Key

Waiting Room:
No

Car parking

Car parking:
Yes

Station Car Park

Operator:
Local Council - 70 spaces
Spaces:
0
Daily Charge:
£0.00
Car Parking Contact Available:
No
Phone number:
0800 200 6060
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
8
Type:
Stands
Location:

Platform 2

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Replacement transport will pick up/drop off at the station front.

Taxi Rank:
Yes
Taxi Rank Note:

https://www.northernrailway.co.uk/tickets/cab4you

Bus Service:
Yes
Bus Service Note:

Busline 0871 200 2233

Accessibility

Accessible Booking Office Counter:
No
Accessible Booking Office Counter Note:

staff will come out of the office to assist

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
  • Category A Station

There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces.

To find our more about travelling around this station, please see the 360 map click here

Accessible Taxis:
Yes
Accessible Taxis Note:

You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Step free access from car park to station entrance

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:35 AM to 1:05 PM
Saturday 7:25 AM to 1:55 PM
Sunday Unavailable
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 12/3/2023 11:23:33 AM