Harwich International

Address

Harwich International station
Parkeston Quay
Harwich
CO12 4SR

General information

Station Operator: LE
Station Code: HPQ
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: No
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help points available on platforms

Station facilities

ATM Machine: Yes
Baby Change: No
Seated Area: Yes
Shops: Yes
Shops Note: Passport Photo Booth
Station Buffet: Yes
Station Buffet Note:

Limited facilities available in port building

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during the opening hours of the station.
Waiting Room: No

Car parking

Car parking: Yes
Name: Harwich Port Car Park
Operator: Harwich Port
Spaces: 250
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 22
Type: Stands
Location:

Within car park and on platform

Cycle Storage CCTV: No

Other transport

Location for rail replacement services: Replacement transport stop at bus stop (East Dock Road), near sign for Long/Short stay car park. Boat train services depart from behind platform 1
Taxi Rank: Yes
Taxi Rank Note:

 Taxi service information available from station information poster.

Bus Service: Yes
Bus Service Note:

Plus Bus location

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms with lifts available.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the platform.

Accessible Taxis: No
Accessible Ticket Machines: No
Impaired Mobility Set Down: No
Staff Help Available: No
Staff Help Available Opening Times: Monday to Sunday Unavailable
Staff Help Available Note:

Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.

Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 25/02/2021 07:07:53