Old Walsall Road
Ticket buying & collection
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
On both platforms
When rail replacement buses are running, these will pick up and drop off outside the shops on Rocky Lane.
Millenium 0121 357 3333
Information to plan your onward journey is available in a printable format here
by member of staff on duty
Access to Birmingham platform and Booking Hall via 30m ramp down from road. Access from road overbridge to Walsall platform via 70m ramp, alternatively 31 steps. Step-free route between platforms is 185m.
Accessible taxis are not available
Tuesday 6:00 AM to 1:00 PM
Wednesday 6:00 AM to 1:00 PM
Thursday 6:00 AM to 1:00 PM
Friday 7:00 AM to 1:00 PM
Saturday 9:00 AM to 4:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 19/09/2021 01:26:24