Ipswich Details

Address

Ipswich station
Burrell Road
Ipswich
IP2 8AL

Ticket office

Monday to Friday: 5:00 AM to 9:00 PM

Saturday: 5:00 AM to 9:00 PM

Sunday: 7:15 AM to 10:00 PM

General information

Station Operator: LE

Station Code: IPS

Staffing Level: fullTime

CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No

Oyster Validator: No

Smartcard Issued: Yes

Smartcard Validaton: Yes

Oyster Topup: No

Prepurchase Collection: Yes

Smartcard Topup: Yes

Ticket Machine: Yes

Penalty Fares: Applicable Operators: Greater Anglia

Ticket Office Note:

The ticket office at this station has recently moved, and is now located at the front of the station to the left, near the multi-storey car park, and is accessible directly from the station forecourt.

Passenger services

Lost Property Contact Available: No

Website: Go to website

Ticket Gate: Yes

Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes

Station facilities

ATM Machine: Yes

ATM Machine Note:

On the left hand side of the station front.

Baby Change: Yes

Seated Area: Yes

Passenger Information Systems: DepartureScreens, Announcements

Shops: Yes

Shops Note:

WH Smith, Passport Photo Booth

Station Buffet: Yes

Station Buffet Note:

Starbucks, Greggs, Cold drinks vending machine, Food vending machine

Telephones (Cards & Coins): No

Toilets: Yes

Toilets Note:

Toilets including accessible (radar key) toilets are accessed from Platform 2, towards the tunnel-end of the platform

Waiting Room: No

Waiting Room Note:

There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.

Car parking

Car parking: Yes

Station Car Park

Operator: National Car Parks Ltd

Spaces: 444

Annual Charge: £2122.00

Daily Charge: £12.00

Monthly Charge: £212.00

Off Peak Charge: £9.00

Three Monthly Charge: £606.00

Weekly Charge: £48.00

Car Parking Contact Available: No

Phone number: 0345 050 7080

Website: Go to website

Cycling

Cycle Storage Availability: Yes

Sheltered: yes

Spaces: 228

Type: Stands

Location:

Close to platform 1

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stop at bus stop on station forecourt.

Taxi Rank: Yes

Taxi Rank Note:

Taxi rank located at front of station

Bus Service: Yes

Bus Service Note:

'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk

'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.

Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

Accessibility

Accessible Booking Office Counter: Yes

Accessible Public Telephones: No

Accessible Toilets: Yes

Induction Loop: Yes

Wheelchairs Available: Yes

Ramp For Train Access: Yes

Step Free Access: Yes

Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the information desk in booking hall.

Accessible Taxis: No

Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes

Impaired Mobility Set Down: Yes

Staff Help Available: Yes

Staff Help Available Opening Times: Monday to Friday 5:00 AM to 9:20 PM
Saturday 5:45 AM to 9:20 PM
Sunday 8:15 AM to 3:30 PM

Staff Help Available Note:

Assistance is provided by station staff throughout train service operational hours. Booking is recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 04/07/2022 00:05:59