Kew Gardens


Kew Gardens station
Station Approach

General information

Station Operator: LT
Station Code: KWG
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: No
Travelcard: Zone 3/4
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

Ticket Halls

Passenger services

Lost Property Contact Available: No
Phone number: 0343 222 1234
Website: Go to website
Ticket Gate: Yes
Customer Services:

TFL Customer Services  Tel:  0343 222 1234

Customer Help Points: Yes
Customer Help Points Note:

Not monitored at all times. 

Station facilities

ATM Machine: Yes
ATM Machine Note:

Outside western entrance of station.

Baby Change: No
Seated Area: No
Shops: Yes
Shops Note:

Newsagent inside the station. Tesco, Starbucks, Barclays Bank, Pizza Express and other small shops outside western and eastern entrances.

Station Buffet: Yes
Station Buffet Note:

 Newsagent inside station

Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: Male and female toilets on the eastbound platform - no charge. These are temporarily closed during lockdown restrictions.
Waiting Room: No

Car parking

Car parking: No


Cycle Storage Availability: No
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Replacement buses will usually stop in Kew Road at the Victoria Gate stops. 

Taxi Rank: No
Bus Service: Yes
Bus Service Note: Please see TfL's interactive map for details of bus routes and destinations served:


Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: Step free platform interchange requires a 600m journey via street. Use the western Station Approach entrance for trains towards Central London and Stratford and the eastern North Road entrance (via ramp) for trains towards Richmond.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Accessible ticket machines sell tickets suitable for use on London Underground services & National Rail including daily and weekly Travelcards.

Impaired Mobility Set Down: No
Impaired Mobility Set Down Note:

Drop-off points at western and eastern entrances with drop kerbs

Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:20 AM to 1:15 AM
Saturday 5:20 AM to 1:15 AM
Sunday 7:10 AM to 12:10 AM

The information in this document was generated 20/09/2021 14:01:47