Lancaster

Address

Lancaster station
Meeting House Lane
Lancaster
LA1 5NW

Ticket office

Monday to Friday: 5:15 AM to 7:45 PM
Saturday: 5:15 AM to 7:45 PM
Sunday: 9:30 AM to 8:00 PM

Station details

Alerts

In the interest of reducing anti-social behaviour and ensuring passenger safety, the gate at Platform 1 at Lancaster station will remain closed until further notice. Customers are advised to use the nearby alternative entrance.

Buses replace trains between Whitehaven and Workington on 30 and 31 October 2021. Please check before you travel. For assistance, please speak to a member of station staff or contact Passenger Assist on 0800 138 5560.

General information

Station Operator: VT
Station Code: LAN
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: TransPennine Express
Ticket Office Note:

Ticket machines can be found in the ticket hall and on platform 3

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: No
Customer Services:
There is one Customer Information points, situated on platform booking hall, however customers are encouraged to approach any member of station staff for information.​​​​​​​
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information
Customer Help Points: Yes

Station facilities

ATM Machine: No
ATM Machine Note: Located on concourse Located by the ticket office
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: News agent
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.

Toilets are open while the station is open.

Waiting Room: Yes
Waiting Room Note: Yes, located platform 4/5 and platform 3

Car parking

Car parking: Yes

Station Car Park

Operator: Avanti West Coast
Spaces: 165
Annual Charge: £1200.00
Daily Charge: £12.00
Monthly Charge: £166.00
Three Monthly Charge: £374.00
Car Parking Contact Available: No
Website: Go to website
Note:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff.

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 188
Type: Stands
Location: Platform 1 (south end)120 Stands

Platform 3 (middle) 16

Platform 4 (North End), 12 Stands

Platform 5, 40 Stands

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services: Pick Up / Drop Off at the bus stop outside the station rear entrance adjacent to platform 3.

Taxi Rank: Yes
Taxi Rank Note: Taxi rank can be found outside the entrance adjacent to platform 3.

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note:

The accessible toilets are located on Platforms 3 and 4; these toilets are operated by a RADAR key.

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Category A - This station has step-free access to all platforms

Lifts to All Platforms, accessible via taking the right hand entrance to the over bridge from the ticket office.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday 4:50 AM to 11:30 PM
Tuesday 4:50 AM to 11:30 PM
Wednesday 4:50 AM to 11:30 PM
Thursday 4:50 AM to 11:30 PM
Friday 4:50 AM to 11:30 PM
Saturday 4:50 AM to 11:30 PM
Sunday 8:00 AM to 10:45 PM
Staff Help Available Note:

Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 07/07/2022 04:41:38