New Eltham

Address

New Eltham station
Station Approach
off Footscray Road
SE9 2AB

Ticket office

Monday to Friday: 6:10 AM to 8:00 PM
Saturday: 6:40 AM to 8:00 PM
Sunday: 8:10 AM to 3:40 PM

General information

Station Operator: SE
Station Code: NEH
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 4
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains from Station Approach entrance

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: Yes
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Station Buffet: Yes
Station Buffet Note: Coffee kiosk and Selecta vending machine
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Platform 1- Available during staffing hours
Waiting Room: No
Waiting Room Note: Heated waiting area in booking hall only available when staff are present

Car parking

Car parking: Yes

Station Car Park

Operator: APCOA Parking
Spaces: 115
Annual Charge: £1135.80
Daily Charge: £6.70
Monthly Charge: £104.90
Off Peak Charge: £6.00
Six Monthly Charge: £627.30
Three Monthly Charge: £314.20
Weekly Charge: £29.70
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 46
Type: Stands
Location: upside platform
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Towards Dartford - Outside Ladbrokes.

Towards Hither Green - Outside the Co-Op. 

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available.
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Platform 1 Only available when staff present
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note: Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2  via footbridge or side entrance from Footscray Road.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: There are two Ticket Vending Machine's on the station forecourt
Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:10 AM to 8:00 PM
Saturday 6:40 AM to 8:00 PM
Sunday 8:10 AM to 3:40 PM
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 10/08/2022 09:09:27