New Malden

Address

New Malden station
Coombe Road
New Malden
KT3 4PX

Ticket office

Monday to Friday: 6:00 AM to 8:00 PM
Saturday: 7:00 AM to 8:00 PM
Sunday: 9:00 AM to 5:40 PM

General information

Station Operator: SW
Station Code: NEM
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: Yes
Smartcard Validaton: Yes
Travelcard: Zone 4
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway
Ticket Office Note:

At each station entrance

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: Yes
Customer Services: Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points: Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Spaces: 12
Annual Charge: £1029.00
Daily Charge: £6.90
Monthly Charge: £102.90
Off Peak Charge: £3.50
Three Monthly Charge: £308.70
Weekly Charge: £34.50
Car Parking Contact Available: No
Website: Go to website
Note:

Weekend tickets available after 1200 Friday £7.90

Off Peak from 1600 Monday to Friday

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 10
Type: Wheel Racks
Location:

Under the railway bridge

Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

To Raynes Park: High Street (B283) Bus Stop B

To Kingston / Surbiton: High Street (B283) Bus Stop A

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: No
Step Free Access: Yes
Step Free Access Note: Step-free category B station - This station has step-free access to both platforms via lifts. Access routes to lifts include ramps with a gradient of up to 1:10.
Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down: No
Staff Help Available: No
Assisted Travel: Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.

The information in this document was generated 27/09/2021 01:07:06