Address
Norwich station
Station Approach
Norwich
NR1 1EF
Ticket office
Monday to Friday:
4:45 AM to 8:45 PM
Saturday:
4:45 AM to 8:45 PM
Sunday:
6:45 AM to 8:45 PM
General information
Station Operator:
LE
Station Code:
NRW
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Passenger services
Lost Property Contact Available:
No
Ticket Gate:
Yes
Customer Services:
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Yes
Customer Help Points Note:
on concourse
Station facilities
ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Shops:
Yes
Shops Note:
News agent Mini supermarket Passport Photo Booth
Station Buffet:
Yes
Station Buffet Note:
Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable)
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
All toilets are located on the concourse including the accessible (radar key) toilet
Waiting Room:
No
Car parking
Car parking:
Yes
Name:
Station Car Park
Operator:
National Car Parks Ltd
Spaces:
62
Annual Charge:
£2163.00
Daily Charge:
£13.00
Monthly Charge:
£216.00
Off Peak Charge:
£12.00
Three Monthly Charge:
£618.00
Weekly Charge:
£55.00
Car Parking Contact Available:
No
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
442
Type:
Stands
Location:
On forecourt and within station
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Replacement transport stop on station forecourt
Taxi Rank:
Yes
Taxi Rank Note:
Taxi rank at front of station
Bus Service:
Yes
Bus Service Note:
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus
'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.
Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the information desk in booking hall.
Accessible Taxis:
No
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
Ticket machines are located in the ticket hall and on the station concourse.
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:
At the main station entrance
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 4:30 AM to 1:30 AM
Saturday 4:30 AM to 1:30 AM
Sunday 6:00 AM to 1:30 AM
Staff Help Available Note:
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Assisted Travel:
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 24/09/2021 15:37:09