London Paddington

Accessible toilets are located on Platforms' 1 and 12.

A Changing Places facility is located on Platform 12.

There are dedicated breastfeeding rooms / Parent & Baby rooms;

• within the Ladies toilets on Platform 1
• within the public toilets on Platform 12.

The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation.  There is also a separate collection point for pre-booked taxis and a drop off point

Buses

Can be found on nearby streets. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/?cid=fs013

All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs

Drop Off

There are 2 drop-off / pick-up points (waiting is not permitted):

1. The APCOA car park entrance is on Bishops Bridge Road between Westbourne Bridge and Eastbourne Terrace. Sat nav code W2 6AA. Eastbourne Terrace is now open.
2. The taxi rank off Bishops Bridge Road - you are not allowed to leave the vehicle unattended.

Disabled passengers can use the taxi rank above platform 12.

The car park is at the end of Platform 1, around 400m from the station. The route is step-free.

Main Concourse

Accessible toilets are located on Platforms 1 and 12.

Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.

All exits in the station are able to be accessed by disabled passengers.

There is a staffed drop-off point at the Taxi Deck above Platform 12.

Mobility assistance is available from this point. It is preferred if this assistance is booked in advance on 0800 197 1329.

Opening Times

Monday - Friday 07:00 - 23:00

Saturday & Sunday 07:00 - 23:00.

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700.

Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. From 23:00 - 07:00, passengers requiring assistance can call the Shift Station Manager on 07799 337435. The meeting point for Passenger Assist during these hours will be on Platform 1 outside the Passenger Assist / Station Reception and The Taxi Rank area.

There are information and help points phones throughout the station, including platforms and Taxi ranks. They are large circular White and Yellow phones.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.