Paddock Wood

Address

Paddock Wood station
Station Approach
Paddock Wood
TN12 6ER

Ticket office

Monday to Friday: 6:00 AM to 7:00 PM
Saturday: 8:00 AM to 2:30 PM
Sunday: 8:10 AM to 2:30 PM

Station details

Alerts

​​​​​​​On weekdays, the busiest times at this station are generally between 06:30 and 07:30 and 18:00 and 19:30.​​​​​​​​​​​​​

 

General information

Station Operator: SE
Station Code: PDW
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains from Station Approach Road side

Passenger services

Lost Property Contact Available: Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate: No
Customer Services: 0345 322 7021
Customer Help Points: Yes
Customer Help Points Note: On platform

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note: newspapers
Station Buffet: Yes
Station Buffet Note: Coffee shop and Selecta vending machine
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: Platform 1 - Available during staffing hours
Waiting Room: Yes
Waiting Room Note:

Heated waiting area in booking hall only available when staff are present.

Car parking

Car parking: Yes

Station Car Park

Operator: APCOA Parking
Spaces: 481
Annual Charge: £1146.80
Daily Charge: £6.50
Monthly Charge: £106.10
Off Peak Charge: £5.90
Six Monthly Charge: £633.40
Three Monthly Charge: £317.20
Weekly Charge: £29.90
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website
Note:

From 1st June - new off peak evening rate (after 18:00) - £1.50

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 96
Type: Stands
Location: car park, upside
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

London bound side of the station 

Taxi Rank: Yes
Taxi Rank Note: in front of station
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers
Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets: Yes
Accessible Toilets Note: Platform 1 - Available during staffing hours
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note: Category A. This station has step free access to all platforms - Step free access to platform 1 via main entrance. Lift and step access via station footbridge to Platform 2 for services towards Ashford International and platform 3 for services towards Maidstone West and Strood. Step free access direct to platform 2 and 3 via side entrance. Access to all platforms and interchange via lifts and steps.
Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note: station forecourt
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 7:00 PM
Saturday 8:00 AM to 2:30 PM
Sunday 8:10 AM to 2:30 PM
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 07/07/2022 04:18:18