Penge East

Address

Penge East station
Station Road
Penge
SE20 7BQ

Ticket office

Monday to Friday: 5:10 AM to 6:30 PM
Saturday: 5:40 AM to 6:30 PM
Sunday: 7:10 AM to 2:40 PM

General information

Station Operator:
SE
Station Code:
PNE
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 4
Oyster Comments:
<p>Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains from Station Road entrance

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
No
Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

On platform

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Coffee kiosk and Selecta vending machine

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Platform 1 - Available during staffing hours

Waiting Room:
No
Waiting Room Note:

Heated waiting Room on platform 1 only available when staff are present

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
8
Type:
Stands
Location:

both sides

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Towards Herne Hill: Newlands Park Bus Stop Q

Towards Beckenham Junction: Lennard Road,  Bus Stop V

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from main entrance. Step free access to platform 2 for services away from London via Lindon Grove - No step free interchange between platforms but stepped access via station footbridge is available.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

booking hall/ platform 1

Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:10 AM to 6:30 PM
Saturday 5:40 AM to 6:30 PM
Sunday 7:10 AM to 2:40 PM
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 6/2/2023 4:41:10 PM