Penrith (North Lakes)

Address

Penrith (North Lakes) station
Ullswater Road
Penrith
CA11 7JQ

Ticket office

Monday to Friday: 5:30 AM to 7:00 PM
Saturday: 5:30 AM to 7:00 PM
Sunday: 11:30 AM to 7:00 PM

General information

Station Operator: VT
Station Code: PNR
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: TransPennine Express
Ticket Office Note: Ticket machines can be found in the booking hall.

Passenger services

Lost Property Contact Available: Yes
Website: Go to website
Ticket Gate: No
Customer Services:
Customers are encouraged to approach a member of station staff for any customer information enquiry.
Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.
Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.
Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

An accessible toilet is available on Platform 1, accessed using a RADAR key

Waiting Room: No
Waiting Room Note:

Seating on all platforms with a waiting room on Platform 1.

Car parking

Car parking: Yes

Station Car Park

Operator: Avanti West Coast
Spaces: 120
Annual Charge: £1200.00
Daily Charge: £12.00
Monthly Charge: £166.00
Three Monthly Charge: £374.00
Car Parking Contact Available: No
Website: Go to website
Note:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 8
Type: Stands
Location: Platform 1
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Rail replacement coach services can be found at the front of the station.

Taxi Rank: No
Bus Service: No

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note:

An accessible toilet is available on Platform 1, accessed using a RADAR key

Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step-free access to all platforms / the platform

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:15 AM to 11:10 PM
Saturday 5:15 AM to 10:15 PM
Sunday 9:00 AM to 12:00 AM
Staff Help Available Note:

Passenger Assist meeting point is the Customer Service office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 30/06/2022 19:21:08