Address
Poole station
Serpentine Road
Poole
BH15 2BQ
Ticket office
Monday to Friday:
5:55 AM to 7:00 PM
Saturday:
7:00 AM to 6:00 PM
Sunday:
9:00 AM to 7:00 PM
General information
Station Operator:
SW
Station Code:
POO
Staffing Level:
partTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: South Western Railway
Ticket Office Note:
Located at entrance on platform 1 and in the booking hall
Passenger services
Lost Property Contact Available:
No
Ticket Gate:
No
Customer Services:
Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points:
Yes
Customer Help Points Note:
Help points are available on all platforms
Station facilities
ATM Machine:
Yes
Baby Change:
No
Seated Area:
Yes
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
Waiting Room:
No
Car parking
Station Car Park
Spaces:
146
Annual Charge:
£1069.00
Daily Charge:
£9.90
Monthly Charge:
£104.90
Off Peak Charge:
£3.50
Three Monthly Charge:
£314.70
Weekly Charge:
£43.90
Car Parking Contact Available:
No
Note:
Weekend tickets available after 1200 Friday £11.30
Off Peak from 1600 Monday to Saturday
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
90
Type:
Wheel Racks
Cycle Storage CCTV:
No
Other transport
Location for rail replacement services:
Station forecourt, off Serpentine Road
Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
Step-free category B Station - There is level access to both sides of the station by ramps.
Interchange between platforms is via a ramped underpass at the London end of the platforms.
Please be aware that this station has no tactile paving on the platform edge.
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Assisted Travel:
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 23:40 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 23:40 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can also use our Assisted Boarding Points service. More information here: here
The information in this document was generated 01/07/2022 23:15:14