Reading Details

Address

Reading station
Station Hill
Reading
RG1 1LZ

Ticket office

Monday to Friday: 5:15 AM to 10:45 PM

Saturday: 5:30 AM to 10:45 PM

Sunday: 7:15 AM to 10:45 PM

Station details

Alerts

DOWN escalator on Platform 14B/15B is currently out of service at Reading station.

General information

Station Operator: NR

Station Code: RDG

Staffing Level: fullTime

CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No

Oyster Validator: No

Smartcard Issued: Yes

Smartcard Validaton: Yes

Oyster Topup: No

Prepurchase Collection: Yes

Smartcard Topup: Yes

Ticket Machine: Yes

Penalty Fares: Applicable Operators: Great Western Railway, South Western Railway, Elizabeth Line

Ticket Office Note:

In ticket hall

Passenger services

Lost Property Contact Available: No

Phone number: 03457 000 125

Website: Go to website

Ticket Gate: Yes

Customer Services:

Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)

Customer Help Points: Yes

Station facilities

ATM Machine: Yes

Baby Change: Yes

Seated Area: Yes

Shops: Yes

Station Buffet: Yes

Telephones (Cards & Coins): Yes

Toilets: Yes

Toilets Note:

Toilets are located on Station Platforms and in The Brunel Arcade building

Waiting Room: No

Car parking

Car parking: Yes

Car Parking Contact Available: No

Website: Go to website

Cycling

Cycle Storage Availability: Yes

Sheltered: yes

Spaces: 344

Type: Stands

Location: Front of station, underground short stay car park and long stay car park.

Cycle Storage CCTV: No

Other transport

Location for rail replacement services: At the North side of the station

Taxi Rank: Yes

Taxi Rank Note:

Taxi rank is situated at the station entrance. Accessible taxi are available, please approach a member of staff for assistance.

Bus Service: Yes

Bus Service Note:

Buses can be found on near by streets. Information to plan your onward journey is available in a printable format here.

Not all buses are accessible

Accessibility

Accessible Booking Office Counter: Yes

Accessible Booking Office Counter Note:

Low-level accessible counter are located at the ticket office. All counters have hearing loop fitted.

Accessible Public Telephones: No

Accessible Public Telephones Note:

Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to.

Accessible Toilets: Yes

Accessible Toilets Note:

Radar Key available from station staff. If you wish to buy a 'National Key Scheme' key, [RADAR]. Their address is 12 City Forum, 250 City Road, London EC1V 8AF, tel: 020 7250 8181, minicom: 020 7250 4119, fax: 020 7250 0212, email: shop@disabilityrightsuk.org, website: https://crm.disabilityrightsuk.org/

Induction Loop: Yes

Wheelchairs Available: Yes

Ramp For Train Access: Yes

Step Free Access: Yes

Step Free Access Note:

platforms can be reached via lift and bridge, ticket office is step free.

Accessible Taxis: No

Accessible Taxis Note:

Accessible taxi are available at the station entrance. please request staff assistance if you need to.

Accessible Ticket Machines: Yes

Accessible Ticket Machines Note:

Accessible ticket machines are located at the station entrance by the ticket office and at the car park.

Impaired Mobility Set Down: Yes

Impaired Mobility Set Down Note:

Set- Down / Pick up Points are available at the station entrance by the Rail air link lounge. Assisted travel meeting point - Customer Help desk main concourse. Please notify a member of staff.

Staff Help Available: Yes

Staff Help Available Opening Times: Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Staff Help Available Note: Staff assistance is available; please request assistance from any member of staff if you have not booked assistance in advance.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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The information in this document was generated 03/07/2022 23:18:47