Romford

Address

Romford station
South Street
Romford
RM1 1SX

Ticket office

Monday to Friday: 5:00 AM to 7:00 PM
Saturday: 5:15 AM to 7:00 PM
Sunday: 6:10 AM to 7:10 PM

General information

Station Operator:
XR
Station Code:
RMF
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
No
Smartcard Validaton:
Yes
Travelcard:
Zone 6
Oyster Comments:
<p>Oyster cards can only be purchased at the ticket machine.</p><p>Zone 6</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators:

Passenger services

Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)

Customer Help Points:
Yes
Customer Help Points Note:

Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

Station facilities

ATM Machine:
No
ATM Machine Note:

Removed during Crossrail works

Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Coffee kiosk platform 4

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Male and Female toilets are located inside the waiting room on platform 4. Radar key operated accessible toilets are located on platforms 4 & 5.

Waiting Room:
No
Waiting Room Note:

  • An accessible, heated waiting room is located on Platform 4.

  • The waiting room is open from first to last train.

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
No
Sheltered:
Yes
Spaces:
0
Type:
Stands
Location:

Platform 5 and Platform 2

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Rail replacement bus services will depart from:

  • Atlanta Boulevard for both Westbound and Eastbound services

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Transport for London buses operate from outside the station

Information to plan your onward journey is available in a printable format - Click here for map

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

An accessible toilet is located on platform 4 and platform 5. This toilet is operated with a radar key.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

  • Accessibility Category B1. This station has step-free access to all platforms. For access to Platform 1&2, take Lift to subway and use accessible ramps to the platform. The ramps leading from the subway to the platforms are fairly steep.

  • Staff ramp assistance is always available.

  • Accessible seating is available on platforms 1,2,4 and 5

  • Wheelchairs available from first to last train.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

  • Accessible ticket machines are located within the stations ticket hall.

  • The ticket machines are accessible via the stations main entrance.

  • There is no step free access to the ticket machines via the stations side entrance ramp.

Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Note:

Staff are available to assist from the first to last train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

The information in this document was generated 6/2/2023 1:21:10 AM