Rochester

Station Operator:

SE

Station Code:

RTR

Staffing Level:

partTime

CCTV:

Yes

Oyster Pre Pay:

No

Oyster Validator:

No

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

No

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

Lost Property Contact Available:

Yes

Phone number:

0345 322 7021

Website:

Ticket Gate:

Yes

Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:

Yes

Customer Help Points Note:

On platform

ATM Machine:

Yes

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

Yes

Shops Note:

newspapers

Station Buffet:

Yes

Station Buffet Note:

Coffee shop and Selecta vending machines

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

Booking Hall- Available during staffing hours

Waiting Room:

No

Waiting Room Note:

Unheated seating area in booking hall only available when staff are present

Car parking:

No

Cycle Storage Availability:

Yes

Sheltered:

yes

Spaces:

19

Type:

Stands

Location:

front of station

Cycle Storage CCTV:

No

Location for rail replacement services:

Towards Gillingham: Bus stop outside station on Corporation Street.

Towards Strood or Meopham: Bus stop opposite the station on Corporation Street.

Taxi Rank:

No

Bus Service:

Yes

Bus Service Note:

Accessible Booking Office Counter:

Yes

Accessible Booking Office Counter Note:

There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones:

No

Accessible Public Telephones Note:

Accessible Toilets:

Yes

Accessible Toilets Note:

Booking Hall- Available during staffing hours

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

Category A. This station has step free access to all platforms - Step free access to booking hall from front of station. Step free access via lift in the subway to platform 1 for services towards London. Step free access to platform 2/3 for services away from London via lift from the subway. Stepped access to all platforms via staircases from subway.

Accessible Taxis:

No

Accessible Taxis Note:

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

booking hall in subway

Impaired Mobility Set Down:

No

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.