St Margarets (London)

Address

St Margarets station
St. Margarets Road
Twickenham
TW1 2LH

Ticket office

Monday to Friday: 6:20 AM to 7:00 PM
Saturday: 8:00 AM to 2:00 PM
Sunday: 9:10 AM to 4:00 PM

General information

Station Operator: SW
Station Code: SMG
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Travelcard: Zone 4
Oyster Comments: Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway
Ticket Office Note:

Main concourse

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services: Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points: Yes
Customer Help Points Note:

Help points are available on all platforms

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: No
Shops: No
Station Buffet: Yes
Station Buffet Note:

Coffee shop on Platforms 1/2 selling snacks, hot and cold drinks

Telephones (Cards & Coins): No
Toilets: No
Waiting Room: No
Waiting Room Note:

Platforms 1 and 2; waiting room is heated and seating complies with Code of Practice.

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 4
Type: Wheel Racks
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

St Margarets Road (A3004) bus stop J

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable formatĀ here

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step-free category B3 station. Some step-free access, may be in one direction only - please check details. Step free access for trains towards Twickenham and Strawberry Hill. Steps required for trains towards Richmond. Access for Amyand Road for Platform 3 only.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down: No
Staff Help Available: No
Assisted Travel:

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Only boarding/alighting assistance is available from the guard. If more help is required through the station, please contact our Assisted Travel team on 0800 528 2100.

Meeting point for assistance - Assisted Boarding Point on platforms.

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.

The information in this document was generated 04/07/2022 00:22:53