Station Road East
Monday to Friday:
6:15 AM to 7:30 PM
7:20 AM to 4:30 PM
9:15 AM to 6:30 PM
Step free access between platforms is via the level crossing, although some wheelchair users may find this route difficult so are advised to access the station via Creeting Road West for journeys towards Colchester and London, and Prentice Road when heading towards Diss and Norwich.
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Greater Anglia
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Customer Help Points Note:
Help points available on platforms 1 and 2
ATM Machine Note:
Located by the ticket office
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Station Buffet Note:
Coffee kiosk Cold drinks vending machine Food vending machine
Telephones (Cards & Coins):
The toilets are located on Platform 2.
Station Car Park
National Car Parks Ltd
Off Peak Charge:
Three Monthly Charge:
Car Parking Contact Available:
Cycle Storage Availability:
cycle storage in the car park and on each platform
Cycle Storage CCTV:
Location for rail replacement services:
Substitute buses stop outside mainstation entrance (Prentice Road)
Taxi Rank Note:
There is a taxi firm located by the car park entrance.
Bus Service Note:
Local bus services
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access between platforms via the level crossing. For journeys towards Diss and Norwich use Creeting Road West and for journeys towards Colchester and London please use Prentice Road. Distance between the two platforms is approximately 600 metres of 5 minutes walk.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:15 AM to 7:30 PM
Saturday 7:20 AM to 4:30 PM
Sunday 9:15 AM to 6:30 PM
Staff Help Available Note:
Assistance at this station is provided by a member of platform staff. Outside of these hours on board train staff will provide assistance. Booking is recommended.
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 26/09/2021 12:17:34