Southend Victoria

Address

Southend Victoria station
Victoria Avenue
Southend-on-Sea
SS2 6AZ

Ticket office

Monday to Friday: 6:00 AM to 9:45 AM
Saturday: 6:00 AM to 9:45 AM
Sunday: 7:00 AM to 10:45 AM

General information

Station Operator: LE
Station Code: SOV
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help points available on platforms 1 and 2

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note:
  • Mini supermarket
  • Passport Photo Booth
Station Buffet: Yes
Station Buffet Note:
  • Coffee shop
  • Cold drinks vending machine
  • Food vending machine
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located near Platform 1. The National key toilets are located near Platform 1; these toilets are operated by a radar key. The National key toilets are only all toilets including accessible (radar key) toilets are located alongside platform 1
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 14
Daily Charge: £5.50
Off Peak Charge: £5.50
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 62
Type: Stands
Location: Beside station building in secure compound
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stop on station forecourt

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

'First' and 'Arriva' operate a network of frequent local bus routes around Southend city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

Buy a Southend PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

Bus stops are located directly outside the station on Queensway and also on Victoria Avenue.

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Taxi rank at front of station

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:00 AM to 11:00 PM
Saturday 6:00 AM to 11:00 PM
Sunday 7:00 AM to 11:00 PM
Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 24/09/2021 14:30:18