Stansted Airport station
Under the Airport Terminal
Monday to Sunday:
6:30 AM to 7:00 PM
Ticket buying & collection
Oyster Pre Pay:
Lost Property Contact Available:
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
ATM Machine Note:
Located on concourse
Passenger Information Systems:
Newsagent/Sweets Passport Photo Booth
Station Buffet Note:
Coffee shop Vending machines
Telephones (Cards & Coins):
The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet.
Waiting Room Note:
The waiting room is on platform 1. There are also seats throughout the station.
British Airports Authority
Car Parking Contact Available:
Cycle Storage Availability:
No cycle parking
Cycle Storage CCTV:
Location for rail replacement services:
Rail Replacement services operate from the main
coach station as directed by Station Staff.
Bus Service Note:
Local buses and National Coach routes stop in bus station located at airport
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to all platforms. Lifts available.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Customer Information point.
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Impaired Mobility Set Down:
Staff Help Available:
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Staff Help Available Note:
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 18/08/2022 07:25:02