Address
Surbiton station
Victoria Road
Surbiton
KT6 4PE
Ticket office
Monday to Friday:
6:30 AM to 8:30 PM
Saturday:
6:30 AM to 8:00 PM
Sunday:
7:30 AM to 8:00 PM
General information
Station Operator:
SW
Station Code:
SUR
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 6
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: South Western Railway
Ticket Office Note:
In the booking hall
Passenger services
Lost Property Contact Available:
No
Ticket Gate:
Yes
Customer Services:
Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points:
Yes
Customer Help Points Note:
Help points are available on all platforms
Station facilities
ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
The toilets are located on all the platforms. The National key toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
Waiting Room:
No
Car parking
Upside and Downside
Spaces:
446
Annual Charge:
£1969.00
Daily Charge:
£12.10
Monthly Charge:
£181.30
Off Peak Charge:
£7.00
Three Monthly Charge:
£543.90
Weekly Charge:
£59.90
Car Parking Contact Available:
No
Note:
Car Park 1 (Downside) is NOT step free
Weekend tickets available from 1100 Friday £10.50
Off Peak from 1100 Monday to Friday
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
330
Type:
Compound
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Station forecourt off Victoria road
Taxi Rank:
Yes
Taxi Rank Note:
Taxi Rank on the Victoria Road forecourt
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
Step-free category B station - This station has step-free access from the main entrance to all platforms via lifts. There is no step-free access from the rear (South Bank) entrance.
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Assisted Travel:
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
The information in this document was generated 04/07/2022 12:49:30