Swansea

Address

Swansea station
High Street
Swansea
SA1 1NU

Ticket office

Monday to Friday: 4:15 AM to 7:00 PM
Saturday: 5:15 AM to 7:00 PM
Sunday: 7:00 AM to 7:00 PM

General information

Station Operator:
AW
Station Code:
SWA
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators:
Ticket Office Note:

Booking hall

Passenger services

Lost Property Contact Available:
Yes
Phone number:
03333 211 202
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Contact our Customer Relations team directly via the Transport for Wales Website.

Customer Help Points:
No

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Waiting Room:
No

Car parking

Car parking:
Yes

Swansea Station

Operator:
APCOA
Spaces:
41
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
35
Type:
Stands
Location:

On Platform 1

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

The rail replacement bus stop is at the station front.

Taxi Rank:
Yes
Taxi Rank Note:

Taxi rank is situated adjacent to the station

Bus Service:
Yes
Bus Service Note:

First operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

Frequent bus routes serve stops on the High Street (at the front of the rail station) going to the city centre and also the Quadrant Bus Station (for interchange onto all other routes). 

Buy a Swansea PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

on concourse

Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located on Platform 1; these toilets are operated by a radar key.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A.

Step free access to all platforms.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

The ticket machines take cash, debit and credit cards.

Impaired Mobility Set Down:
No
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 2:00 AM to 11:00 PM
Sunday 6:00 AM to 11:00 PM
Staff Help Available Note:

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 6/2/2023 4:39:10 PM