Tunbridge Wells

Address

Tunbridge Wells station
Mount Pleasant Road
Tunbridge Wells
TN1 1BT

Ticket office

Monday to Friday: 5:55 AM to 9:40 PM
Saturday: 6:30 AM to 8:40 PM
Sunday: 7:45 AM to 9:55 PM

General information

Station Operator:
SE
Station Code:
TBW
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

On platform

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:

newspapers

Station Buffet:
Yes
Station Buffet Note:

Coffee shop and Selecta vending machines

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

On Platform 1 and Platform 2 - Available during staffing hours

Waiting Room:
No
Waiting Room Note:

Heated waiting room on both platforms Only available when staff present

Car parking

Car parking:
Yes

Premium Car Park

Operator:
APCOA Parking
Spaces:
0
Annual Charge:
£1,570.00
Car Parking Contact Available:
No
Phone number:
0330 333 9232
Website:
Go to website
Note:

Annual season holders only

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
118
Type:
Stands
Location:

car park, Platform 1& outside station

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Outside of platform 1

Taxi Rank:
Yes
Taxi Rank Note:

both sides of station

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:
Yes
Accessible Toilets Note:

On Platform 1 and Platform 2 - Available during staffing hours

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings.  Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

booking hall

Impaired Mobility Set Down:
Yes
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:00 AM to 1:45 AM
Saturday 5:00 AM to 1:45 AM
Sunday 7:20 AM to 12:30 AM
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

The information in this document was generated 5/30/2023 7:30:57 AM