Tile Hill

Address

Tile Hill station
Cromwall Lane
Tile Hill
CV4 8AS

Ticket office

Monday: 6:00 AM to 7:00 PM
Tuesday: 7:00 AM to 7:00 PM
Wednesday: 7:00 AM to 7:00 PM
Thursday: 7:00 AM to 7:00 PM
Friday: 7:00 AM to 8:00 PM
Saturday: 8:00 AM to 7:00 PM
Sunday: 8:30 AM to 2:00 PM

General information

Station Operator: WM
Station Code: THL
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

A Ticket Vending Machine is located in the paved area outside the Ticket Office.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Tile Hill Station is accredited by the Secure Station Scheme**

 

Customer Help Points: Yes
Customer Help Points Note:

On both platforms

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: No
Station Buffet: No
Telephones (Cards & Coins): Yes
Toilets: No
Toilets Note: The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday 06:00-19:00, Tuesday - Thursday 07:00-19:00, Friday 07:00-20:00, Saturday 08:00-19:00 and Sunday 08:30-14:00. The toilet facilities are not available when the Ticket Office is closed.
Waiting Room: Yes

Car parking

Car parking: Yes

Station Car Park

Operator: Network West Midlands
Spaces: 129
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 25
Type: Stands
Location: Station entrance, car park
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

In the event of engineering Rail replacement buses will pick up/drop off in both directions towards Birmingham and Coventry will be the bus stop on Falkland Close at the rear of the Tile Hill Station public car park.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Booking Office Counter Note:

by member of staff on duty

Accessible Public Telephones: No
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are not available

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

A Ticket Vending Machine is located in the paved area outside the Ticket Office.

Impaired Mobility Set Down: No
Impaired Mobility Set Down Note:

Pick-up possible adjacent to station.

Staff Help Available: Yes
Staff Help Available Opening Times: Monday 6:00 AM to 7:00 PM
Tuesday 7:00 AM to 7:00 PM
Wednesday 7:00 AM to 7:00 PM
Thursday 7:00 AM to 7:00 PM
Friday 7:00 AM to 8:00 PM
Saturday 8:00 AM to 7:00 PM
Sunday 8:30 AM to 2:00 PM
Staff Help Available Note:

This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 01/07/2022 23:45:32