Welwyn North

Address

Welwyn North station
Station Road
Welwyn
AL6 0AS

Ticket office

Monday to Friday: 5:50 AM to 12:15 PM
Saturday: 6:20 AM to 12:55 PM
Sunday: Unavailable

General information

Station Operator:
GN
Station Code:
WLW
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Comments:
<p>Oyster cannot be used at this station.</p>
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Thameslink

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Help Points:
Yes
Customer Help Points Note:

Both platforms

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
No
Toilets Note:

WC available on platform 1

Waiting Room:
No
Waiting Room Note:

A heated waiting room is available on platform 1. No fully accessible as there is a step down to enter.

Car parking

Car parking:
Yes

Station Car Park

Operator:
<a href="https://www.greatnorthernrail.com/travel-information/plan-your-journey/car-parking">APCOA Parking UK</a>
Spaces:
253
Annual Charge:
£1,132.10
Daily Charge:
£7.80
Monthly Charge:
£132.70
Three Monthly Charge:
£356.60
Weekly Charge:
£36.70
Car Parking Contact Available:
No
Phone number:
-
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
42
Type:
Stands
Location:

In both car parks

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Taxi Rank:
Yes
Taxi Rank Note:

NO

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format can be found here

Accessibility

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street.

Assistance Meeting Point is on platform 1 near the coffee shop.

This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Impaired Mobility Set Down Note:

Located at both sides of the station

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:25 AM to 7:15 PM
Saturday 6:10 AM to 1:10 PM
Sunday Unavailable
Staff Help Available Note:

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button

  • calling us on the freephone number 0808 168 1238

  • texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 6/2/2023 2:53:47 PM