Ways to pay
Buy or collect a ticket at the station from one of our machines. Also find out how to print your own tickets at home or get them through the Gatwick Express app.
Online booking
When you book your tickets online, you can pay by credit card, debit card, eVoucher, PayPal, Visa Checkout, or Amazon Pay.
Buying tickets
You’ll find our self-service ticket machines at London Victoria and Gatwick stations. You can use cash, credit or debit cards to buy daily or weekly tickets to and from Gatwick Airport. If you need a next-day ticket, you can buy these from 16.00 onwards on the previous day.
It’s easy to buy your ticket in a few steps. Just follow the messages on screen and we’ll guide you through your purchase. If you get stuck, ask one of our friendly staff for assistance.
In the unlikely event that you buy a ticket from one of our self-service machines, and realise it was not the right ticket, please speak to our staff at the ticket office or our Customer Services team, ideally before travel, otherwise as soon as possible. You may be entitled to a refund for the difference in fare.
You can also use Gatwick Express and Southern ticket machines to buy tickets for journeys on the national rail network and TfL London Underground, including travelcards.
Remember, if you book your Gatwick Express ticket online, we’ll give you a 10% discount and find you the best price.
Collect tickets
When you book online, you’ll have the option to collect your train tickets from your chosen Gatwick Express or Southern station. You can collect train tickets from the machine or ticket office at your selected station two hours after you book.
Select the ‘Collect’ button on screen and insert your credit or debit card. It doesn’t have to be the card you paid with as we allow ‘any card collection’. You will be asked to type in your collection reference, which you received in your email confirmation. It is important that you have this reference, otherwise you won’t be able to collect your train tickets.
Some Southern stations aren’t staffed during the afternoons, and not all of them have ticket machines. So before you select your station, check Southern station information.
Train e-tickets
You can book Gatwick Express tickets online. Once your booking is confirmed, we’ll email your tickets to you as a PDF attachment, with each individual ticket on a separate page.
Print all your PDF electronic train tickets out on plain white A4 paper. You can do this up until the day before your journey.
Make sure you print out the PDF attachment, not the email itself, as only the attached PDF train e-ticket is valid for travel. Your train e-ticket print-outs are only valid for Gatwick Express services, so you can’t use them for travel between Gatwick and Victoria with any other operator.
Alternatively, simply bring up the ticket image on your smartphone and hold this against the barcode scanner at the gates to the platforms when you travel.
Each ticket, whether a print-out or on your smartphone, has a unique barcode which will be scanned at the station before you board the train. You may also be asked to show ID, which can be a:
- Credit or debit card
- Driving license
- Passport