Help with buying online
Answers to common questions about buying Gatwick Express tickets online.
Logging into your account
Email address not recognised
Booking page doesn’t look right
Resetting your password
Password reset email has gone missing
Reset password link has expired
Planning your journey
'Missing fields' message
Date and time
Number of passengers
Travelling to London
If you want the flexibility of more than one central London stations, select ‘London Terminals’.
If you want to use buses, tubes, trams, DLR or other National Rail services in London, select ‘London Travelcard Zones 1-6’.
Choosing the right ticket
We’ll always show you:
- the best value ticket – preselected at the top of the list
- other single and return fares – starting with the cheaper ones
- more expensive tickets like First Class further down the list