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Last updated: 08:09

Help with buying online

Answers to common questions about buying Gatwick Express tickets online.

Logging into your account

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Planning your journey

'Missing fields' message
Check that you’ve filled in all the information needed by the form. Scroll down a little if you’re using a small screen.
Date and time
This is pre-set to Today + 2 hours; change it by selecting the ‘Date’ field.
Number of passengers
Pre-set to One Adult; change it by selecting the ‘Passenger and Railcard’ field.
Add your Railcard details before you select ‘Find trains’ to get the best tickets and details of each route.
Travelling to London

If you want the flexibility of more than one central London stations, select ‘London Terminals’.

If you want to use buses, tubes, trams, DLR or other National Rail services in London, select ‘London Travelcard Zones 1-6’.

Choosing the right ticket

We’ll always show you:

  1. the best value ticket – preselected at the top of the list
  2. other single and return fares – starting with the cheaper ones
  3. more expensive tickets like First Class further down the list
Can’t see all the ticket options?
Select ‘Show ticket details’ to see more info on the ticket, and scroll down to see higher price tickets.
Return journeys
We’ll ask you to choose a train for when you come back.

Buying and collecting tickets

By post
We can send your tickets in the post if you order them at least three days before your trip.
At the station
We assume you’ll want to collect your tickets at the station you’re leaving from. Let us know if you want to pick them up from a ticket machine at another station.
Reviewing your order
Once you’ve chosen a collection option, your ticket will be added to your shopping basket. You’ll have the chance to review it and add another journey before you pay.
Checking order details
You can expand the journey details in the order summary to double-check the train times and your seat reservation.
Confirmation email
We’ll send you an email confirming your order once you’ve paid. If you can’t see the email, check in your junk or spam folder.
Reference number
You will need the ticket collection reference number if you’re picking up your tickets from the ticket machine.

Managing your account

Booking details
Go to ‘Purchase history’, select the journey you want to look at, and then choose ‘View order details’
Checking your train time and reservation
Select ‘Journey details’ to see more info on the time of your train and your seat booking.
Applying for a refund
You can do this under ‘Purchase history’ in your account.
Any unused eVouchers from our previous system will have been moved over to your new account.
How do I update my preferences?

From your online account you can access your preferences under My Preferences from the left menu of your account.

From there simply check the boxes next to the preferences you choose to receive, and click submit:

  • Travel and service updates
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  • Auto Delay Repay

To comply with data protection laws and to additionally protect minors we by default choose not to send under 16’s any marketing or promotional material. If you want to receive promotions from us please toggle the slider to confirm you are 16 or over.