For many journeys across our network, you can now access your train ticket on your phone. These tickets are commonly referred to as eTickets. They work the same as a paper ticket, but they save you time at the station as there’s no need to buy or collect your ticket before boarding your train.
Plus, as the ticket is held on your phone, it’s a secure and more sustainable way to travel, thanks to less paper. You can also use your Railcard to get the same discounts as you would with a paper ticket.
How does it work?
We’ve made it easy when you book with Gatwick Express. Our website will automatically select eTicket as your option during the checkout process, if its available for your journey.
You will receive an email with your eTicket, which can either be downloaded into your digital wallet, or easily scanned using your email.
If you’re buying tickets for more than one person and they have a smartphone, you can simply forward their ticket onto them.
This will save you all time at stations with ticket gates, as each ticket must be scanned.
As with paper tickets, you must ensure your eTicket is available for inspection at any point during your journey.