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Monarch Airlines information

Monarch Airlines have ceased trading and have now entered administration.

Southern, Gatwick Express, Thameslink and Great Northern will honour rail tickets on their services of Monarch passengers returning to the UK early or late after the airline went into administration.

Passengers can travel on a different date if they have advanced pre-dated rail tickets returning from Luton and Gatwick airports. Even if their journey takes them onto the network of another operator, they can still get a new ticket if it was bought at one of GTR’s ticket offices or from one of its websites (this will not be possible if it was bought from a third party, such as Trainline).

Refunds are also available for pre-booked tickets to and from Gatwick and Luton bought from Southern, Thameslink, Gatwick Express and Great Northern, who will waive the usual £10 administration fee.

For outward-bound passengers or those who decide not to travel, we will also honour, or refund the cost of any rail tickets to Gatwick or Luton airports that were purchased from us.

Passengers will need to show proof of their flight booking with Monarch, such as a booking confirmation, receipt or boarding pass (printed or on a phone app) along with confirmation of the new flight, if this is a new outbound journey.

People who bought their tickets from another retailer (such as Trainline) will need to buy a new ticket and apply for a refund from the original retailer. GTR cannot confirm the refund policy of third parties.

Passengers arriving back at Gatwick or Luton Airports already holding rail tickets

You arrive back in the UK with a rail ticket for a journey on the Southern, Thameslink or Gatwick Express network that is out of date

You do NOT need to visit the ticket office. Please show gateline and on-board train staff something that confirms your original flight booking with Monarch and you will be allowed to travel on the next available train subject to the route restrictions on your ticket (for example a passenger with a ‘Thameslink Only’ routed ticket can only travel on the next available Thameslink train).

You arrive back in the UK with a rail ticket for a journey, part or all of which is not on the Southern, Thameslink or Gatwick Express network, that is out of date and has been purchased from one of our stations or websites

Go to the ticket office. Please show something that confirms your original flight booking with Monarch. Staff there will exchange your ticket for the same ticket type but with the new travel date.

You arrive back in the UK with a rail ticket for a journey, part or all of which is not on the Southern, Thameslink or Gatwick Express network, that is out of date that has been purchased from another retailer (such as Trainline)

Unfortunately, we cannot make an exchange or offer a refund. You will need to buy new tickets for your journey and apply for a refund on the original tickets from the retailer where you first bought them.

Please be aware that other retailers may take a different approach to dealing with refund requests from the one we have taken.

Passengers intending to catch a flight from the UK on the same day who are already holding rail tickets

You are travelling to Gatwick or Luton Airport on a different date than that printed on the tickets you hold

You do NOT need to visit the ticket office. Subject to being able to provide both a form of confirmation of your original flight booking with Monarch and also your new flight booking then you will be allowed to travel on the next available train subject to the time and route restrictions on that ticket.

You are travelling to Stansted Airport or any other UK airport on a different date than that printed on the tickets you hold

Subject to you being able to provide both a form of confirmation of your original flight booking with Monarch and also your new flight booking then:

  • If you bought the tickets from one of our stations or websites – you will need to go to the ticket office to exchange it for the same ticket type but with the new travel date
  • If you bought the tickets from another train company or retailer – you will need to buy new tickets and apply for a refund from the original retailer

Please be aware that other retailers may take a different approach to dealing with refund requests from the one we have taken.

Passengers who want to have their rail tickets refunded

You bought your ticket from one of our stations or websites

So long as you can provide a form of confirmation of your cancelled flight details with Monarch we will process a full refund of the ticket and not charge you a £10 administration fee. If you paid using PayPal then please contact Customer Relations on 03451 272920.

You bought your ticket from another train company or retailer

You will need to apply for a refund with the original retailer.

Please be aware that other retailers may take a different approach to dealing with refund requests from the one we have taken.

Passengers who have had their flights dates changed and want to make changes in advance of their date of travel

You have bought your ticket from one of our stations or websites

Go to the ticket office. So long as you can provide a form of confirmation of your cancelled flight details with Monarch and your new flight booking then we will exchange it for the same ticket type but with the new travel date; there will be no administration fee charged.

You bought your ticket from another train operator or retailer

You will need to apply for a refund with the original retailer.

Please be aware that other retailers may take a different approach to dealing with refund requests from the one we have taken.